Technology can often be a bit of a pain point for businesses, especially during the rollout of new solutions that are supposedly designed with productivity in mind. Many of the stressors associated with new technology can come from your employees and their reactions to these new solutions.
There are many questions you can ask your employees, but most of them will fall into the below categories. They don’t have to be terribly specific, and you don’t have to know what exactly you are looking for in a response, but it will help that your employees know you are seeking to improve their working conditions.
Sometimes it’s helpful to know what is working well for your employees. If you know what works well, you can use this feedback to consider other solutions that will provide a similar level of satisfaction. For example, if your employees marvel at the speed of your Internet connection, you can interpret this as, “I like it when the technology I work with is fast and responsive.” You can then apply this broad interpretation to other areas of your IT infrastructure.
Unless you are on the frontlines working alongside your staff, you likely have a much different view of the business. You might see analytics and processes, but not necessarily how these processes work in practice. Asking your employees questions that prompt them to consider the issues they encounter in their day-to-day duties and responsibilities will give you an idea of what needs to be resolved.
Your staff will like to know that you are actively seeking to make their day-to-day lives easier, so this is a question that they will for sure appreciate you asking. When they are given the opportunity to seek solutions for the problems they are facing, they will be more satisfied and thus more likely to stick around to see the fruits of your efforts.
Of course, you can’t make everyone happy, nor should you try to. There will always be one or two holdouts that are resistant to change, no matter how well-intentioned or well-implemented your strategy is. Still, it is imperative that you get employee feedback on your technology solutions, as they are the ones who have to be productive with them.
If you need a hand with applying the feedback you receive from your employees regarding the technology they work with, Attend IT Limited can help you address their concerns. To get started, just give us a call at 020 8626 4485.
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