Attend IT Limited Blog

3 Common-Sense Things You Can Do to (Maybe) Save a Call to Your Help Desk

3 Common-Sense Things You Can Do to (Maybe) Save a Call to Your Help Desk

Sometimes technology just doesn’t do what we need it to, an annoyance that leads most users to call the help desk for assistance. While this is certainly well and good, we thought we would share a couple of tips that you can use to save some time for both yourself and your help desk, hopefully leading to a faster and more efficient way of troubleshooting problems.

Keep in mind that, as always, these kinds of tips are not designed to be a replacement for asking questions when you do not know what to do next. If any of these tips go over your head and you are uncomfortable with doing some troubleshooting on your own, by all means, contact your help desk. It is better to ask questions and get help when it’s needed than to do something you are uncomfortable with, resulting in a potentially disastrous situation.

Restart the Program or Application

Your first step toward figuring out your technology issues is to determine if it is a hardware or a software problem. Therefore, your first response should be to try closing your programs and seeing if that helps. If this works, then great—you can get right back to work. Just make a quick note and be sure to report the issue to IT, though. The last thing you want is to let a problem become persistent.

Check Your Internet Connection

For connected services, your Internet connection is vital, but sometimes you might accidentally disconnect from your network or lose your connection. When all else fails, check to see if you are still connected to the Internet. Most apps that require it are pretty good about telling you when your connection has been lost, but it does not hurt to check. If there is no connection, try restarting the router and see if that helps.

Power the Device Down and Turn It Back On

When you aren’t sure what the problem is, one of the best things you can do is to first try turning your device off and back on again. No, we are not simply restarting it. We are doing a hard reset, or power off. Sometimes just giving your device a break for a moment is enough to get it back to normal, but other times the issue that you’re having will persist. If this does not work, then try these other tricks.

Of course, when you find that these tactics do not work, it helps to consider as many details as possible regarding the situation that you require help with. Is it the computer itself that is not working properly, or is it the software on your computer? Can you explain in detail what happens when you experience the issue? Try replicating the problem yourself if it is a repeat issue—this will give you the knowledge you need to explain in detail to the help desk, which will go a long way toward helping them help you.

If you want to give your team the ability to seek technology assistance when it’s needed, Attend IT Limited has answers. We can equip your organization with a help desk that gives your team access to the expertise it needs to sustain operations and resolve problems with your technology. To learn more, reach out to Attend IT Limited at 020 8626 4485.

What Actually Happens to Your Data when a Disaster...
What You Need to Know About Social Media Security
 

By accepting you will be accessing a service provided by a third-party external to https://www.attendit.net/

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Technology Business Computing Network Security Tip of the Week Productivity Best Practices Data Backup Cloud Data Recovery Disaster Recovery Managed IT Services communications Hackers Privacy Hosted Solutions VoIP Data Backup Malware IT Support IT Services Mobile Devices Business Continuity Business Small Business Cloud Computing Email Cybersecurity Outsourced IT Software Innovation Phishing Internet Computer Efficiency Productivity BDR IT Support Saving Money Hardware Ransomware Business Management Smartphone Internet of Things Microsoft Upgrade User Tips Server Automation Information Technology Mobile Device Management Smartphones Managed IT services Managed IT Covid-19 Collaboration Risk Management Network Budget Compliance Mobility BYOD Workplace Tips Meetings Google Artificial Intelligence Avoiding Downtime Wi-Fi Windows 7 Spam Save Money Mobile Device Managed Service Provider Gadgets Communication Quick Tips Content Filtering Managed Service Remote Computing Training Data Management Wireless Employee-Employer Relationship Virtual Private Network Windows 10 Passwords Human Resources Remote Workers Computers History MSP Remote Work Firewall Password Cost Management Hosted Solution Users IT Service Machine Learning Redundancy Microsoft Office Social Media Instant Messaging Tech Term Voice over Internet Protocol Value Personal Information Hybrid Cloud Networking Paperless Office Manufacturing Saving Time Backup and Disaster Recovery Business Technology Data Breach Audit Telephony Telephone Systems Router Time Management Data Security Devices Big Data Printing Automobile End of Support Software as a Service Marketing Wireless Internet Conferencing Recovery Printer Hard Drives Computing Android Employer-Employee Relationship VPN Document Management Solid State Drive Maintenance Update Monitoring Laptop intranet Entertainment Payment Cards Samsung Evernote Transportation Application User Error The Internet of Things Office 365 Videoconferencing Disaster Voiceover Internet Protocol Legal Chromebook Regulations Compliance Save Time Smart Technology Leadership Proactive IT Private Cloud Alexa for Business Word Administration Management Cost Printers Mobile Computing Applications HIPAA Video Conferencing Mobile Commerce Going Green Battery Two-factor Authentication Data Loss AI Students Streaming Utility Computing Upgrades Encryption Electronic Medical Records Business Telephone Wireless Technology Smart Tech Managed Services Vendor Azure Business Intelligence Virtualization e-waste Fiber Optics Information Mobile Office Troubleshooting Colocation Financial Technology Remote Blockchain Company Culture Government Outsource IT Professional Services Workers Dark Web Cybersecurty Unified Communications Smartwatch Computer Repair Money Connectivity Browser SMB Office Active Directory Black Market Bitcoin Proactive App Shadow IT Windows Server 2008 WPA3 Development Hacker Lifestyle Break/Fix Window 10 Wasting Money Travel Streaming Media Project Management Antivirus Downtime Workstations Remote Monitoring Customer Service Social Engineering Flexibility Spyware Vulnerability Regulation Windows Server Finance SaaS Managed IT Service Employees iPhone File Storage Help Desk Windows 10 Cybercrime Remote Working IoT OneNote Online Storage Amazon Content Filter Nanotechnology Holiday E-Commerce Operating System Copier Payroll Data Protection Education Cleaning Facebook Apple Work/Life Balance Gamification Infrastructure Copiers PCI DSS Bandwidth Hacking Advertising Telephone Phone System Customer Relationship Management Analysis Virtual Assistant Projects Storage Root Cause Analysis Scams HaaS Net Neutrality Bring Your Own Device Work Licensing IT Management Worker ROI Hosted Desktop Internet Exlporer Fraud Benchmarks Memory Admin Unified Threat Management Screen Mirroring Sabotage Windows Windows 10s Outlook Digital Signage Computer Forensics Hyperlink Specifications Settings Music eCommerce Social App store Telework eWaste Humor Sports IT budget Augmented Reality Employee Managed Services Provider Workplace Strategy Windows Server 2008 R2 Smart Devices Edge Computer Fan Google Drive Computer Accessories Credit Cards Cast PC Search Device Security Hard Disk Drive Shortcut Chrome PDF Best Practice Gmail Biometrics Wasting Time Sales Virus Business Strategy Analytics Mobile Security Audits Windows Ink How To Cortana Alert Facebook Privacy Authentication Point of Sale Policy Google Docs Ciminal Computer Tips Keyboard Shortcuts FAQ Consultant Safety Google Maps Excel Identity Theft Apps PowerPoint Accessory Retail YouTube Relocation Identity Solutions CRM Current Events Innovations Display Identities Television CrashOverride Politics Charger Law Enforcement Internet Service Provider Windows 8.1 Updates Emails IT Solutions Robot Procedure Testing Microsoft Excel Computer Care Vendor Management Myths Adobe Wireless Charging HBO Managing Stress Emergency Server Maintenance Inventory Worker Commute Scam Text Messaging Peripheral Websites USB Books Holidays Video Games Data Privacy Keyboard Google Assistant Co-Managed Services Legislation Experience 5G Reputation Voice Tablets Microsoft Word Webinar WIndows Server 2008 Organization Camera File Sharing Unsupported Software Miscellaneous Threats Financial WannaCry Touchscreen Investment Communitications Scalability Tech Support iOS Sync Security Cameras Processor Office Tips Access Control Gifts Data Theft WiFi Data Storage Virtual Reality OneDrive Health Hard Drive Micrsosoft Twitter Reviews Comparison Language Medical IT Workstation NFL IT solutions Patch Management